Patients in the obstetrics unit at Mercy St. Charles Hospital now have a unique option for “Meals on Demand,” which enables them to order meals from their own menus, at a time that is convenient for them.
“Many of our patients, typically don’t eat at 7 a.m. or 4 p.m. in the afternoon, nor are they on a restricted diet,” said Ann Frahn, Clinical Nurse Manager of OB Services at St. Charles. “Meals on Demand, allow our patients to order the meal that they want, when they want.”
With breakfast options, or “Morning Eye Openers,” like pancakes, French toast, eggs, and fresh fruit; “Hot Off the Grill” lunch items; and hot dinner specials, new moms are able to get their food choice right from the kitchen.
“This is designed with direct patient-to-staff interaction – spoken ‘room service,’” said Rob Snoad, Operations Manager of Food and Nutrition Services. “When a patient is ready to eat, all she has to do is call and give her order to one of our staff members. We put the order in and deliver their meal choice within 45 minutes of the call being placed.”
Menu options are formatted to be easy to use and understand for each patient. “We wanted to make sure that no one was confused when it came to the menu,” Snoad said. “We are here to make our patients as comfortable as possible during their time at St. Charles. We are committed to meeting the needs of each patient and ensuring that they are given the best, most personal care.”
To date, all feedback from OB patients has been extremely positive, Frahn said. “This has been very well received on the unit,’ she said.